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We really want you to keep your website content up to date, and, in fact, Google loves seeing fresh content as do your customers! Our goal with these content maintenance plans is to make it very easy for you to request updates and know that they will get done fast and professionally. To be clear, an update request is a list of content changes you’d like made to your website that you submit all at once. To better explain what constitutes a update request and to also give you some great ideas on how to improve your site please review the following example update requests.
Your account manager is just one quick message in BaseCamp away, and looks forward to completing your update request.
Update Request Examples
Here are some hypothetical examples and some inspiration for things you can and should be doing with your website. The names have been changed to protect the innocent.
Hi Kym, We had a new video produced and it is up at vimeo.com now. Can you please embed this video on our site’s Home page and the Videos page of our website? Thanks, you guys rock!
Hi Paul, Attached are 3 new photos to be added to my home page slide show, it is time to freshen this up a bit. While you are in there, please remove the one photo of the eagle.
Hi Jeni, I have attached a Word document with text updates for several of our pages that are now outdated. No hurry, just sometime this week would be great.
Good day Paul, We just had a brand new logo designed and want to replace the old worn out one on our website with it. I have attached the various version our graphic artist gave me. Can you do your magic and add in the new logo? Thanks so much!
Good morning Joe, We just hired a massage therapist so need to add a button and a page under our services called “Massage Therapy”. I have posted the content (see below) for the page and have attached a great photo to place on the page. Once you’re done, I’ve set aside a credit for you ~ come get a free massage.
Kym, We need a pop up window that allows us to announce when a polar bear is loose on our campus – can you help us come up with a good system that we can update in house? (Ilisagvik College uses this.)
Jeni, We need to post an opening for a new employee, our website has been so successful that we just can’t keep up with the team we have. Below is the full description and who we would like the job opening email to be sent too. Thanks to you and the Sundog team.
Rob, Please give me a buzz and explain how to update our online menu. I seem to have forgotten everything you taught me over the phone last time, and we have a new special I want to add to our menu page. Sometime in the next couple of days works great; just let me know some times that might work.
Hi Jeni, I was looking at my site on Mac Safari on the latest version and my contact page looked a little wonky – can you have a look and fix it for us, I have attached a screenshot and outlined the browser and version for you as well? Thanks so much for taking a look.
Hi Paul, I was hoping you could change the email our contact form goes to so I receive it as well? Thanks so much.
Kym, Can you please link to our Flickr slide show from our ‘About Us’ page? Here’s a link.
Hi Paul, Can you set up a contact us page on our site so people we can direct fishermen to further specifics when they contact us from our site? I’d like to know how many are in their party, what dates they prefer, if they want sack lunch provided, which of our boats they prefer, 2 phone numbers, address, email. That sort of thing. Thanks, George.
Jeni, We’re in a bit of a bind. Could you please update our Salmon Trips available page to show we’re booked through June 2013 and change the contact us form to note that as well?
Joe, I just wrote up this great post for our lodge and I just don’t have time to post it myself. Can your team get this up on my site? I have also attached a great couple of photos and a short video link to embed on the page. Just shoot me a link to look at once you have it in place. And, When are you going to get that family of yours out here?!
Jeni, Please add this testimonial to our testimonials page and add a photo they took on their trip with it. Thanks.
Paul, Can you please tell me how to do this in WordPress. Adding and sizing the photo is more technical than my expertise. Thanks.
Hi Jeni, We finally got on the ball and setup FaceBook and Twitter accounts. I have attached the URL’s below so can you go ahead and figure out a good place to put these social network icons on our site. And, by the way, be sure and like us as well.
Hi again Kym, I really like how you setup the Flickr gallery on your office page, can we have a new page called Gallery to the left of our “Contact Us” button and have it be a gallery like this of our Flickr photos?
Rob, Can you add/embed a Google map to our location so that it is easier for our customers to figure out where we are located?
Hey Paul, You remember the copy of our logo we sent you early last last week for our site design? Could you please email it to Cindy? Her computer crashed and she needs it for her email signatures.
Jeni, Will you change the text on the various pages of our site as noted in the attached word doc and let me know when it’s complete? Thanks!
EXAMPLES OF REQUESTS THAT FALL OUTSIDE OF THE PLANS
Request: Hi Joe, we want to redesign our site.
Response: Sorry, a new redesign is a lot bigger project than an update request but we would love to meet with you to put a plan together.
Request: Hi Jeni, We took 3000 photos this summer and wonder if you could add these to our Flickr account
Response: Wow, that is a lot of photos. Adding that many photos would go well beyond your content maintenance plan but I would be glad to give you an 1/2 hour training on how to upload these photos so that you can tackle this yourself easily.
Request: Hi Kym, I hear the new thing is responsive design. Please go ahead and make our site responsive.
Response: We would love to make your site mobile friendly through responsive design. Of course this is not a request that falls under our content maintenance plan so let me review and get back to you with a proposal for this. In the mean time, you can learn a little more about our approach to this at https://www.sundogmedia.com/services/mobile-friendly/
Request: Hi Paul, We decided to start selling t-shirts and have 10 ready to put on our site for sale, please get these up and running.
Response: My size is XL but I usually like XXL. We would love to help you with this project. However, setting up an e-commerce system and adding 10 new products would be a new project ~ not part of your plan. We do have several options on how to approach this. Let’s schedule a time to chat by phone and get you a proposal.
Request: Hi Paul, Can you make our site WordPress so we can change our own content?
Response: Of course we can change your site from HTML to WordPress but this is out of the scope of changes covered through our content maintenance plans. I can get you a proposal to do this if you’d like. Joe could chat with you about that tomorrow about 10am and discuss what you’re thinking for the site and any changes if you’d like. In the meantime, you can read up about why we think WordPress is simply the best platform for website content management ~ https://www.sundogmedia.com/services/wordpress-genesis/.
Request: Hi Joe, I would love a new logo that has a polar bear with a mountain in the background to replace my old logo.
Response: We actually don’t do logos but I can refer you to a couple of great logo / graphic artists that will kick butt on a project like this. FYI, most graphic design type projects fall outside of the maintenance plans.
Request: Hi Paul, We need a new email address setup for our newest team member, Krista.
Response: Sorry we do not provide email hosting or service. I suggest email from Google which is what we use as a company or you might consider Zoho.
Request: Hi Kym, Someone called me and complained I hadn’t responded to their email. I looked and I didn’t received any email from them. Any idea why?
Response: I’m sorry about that John but we do not provide email hosting or services. There are so many variables that could be causing this… but here are a few things you might try: search your spam or trash folders. Check if you have a filter set up that stopped it. Talk to your email hosting service. (http://www.intodns.com/ might help you find out where your MX (email) records are routing if you don’t know where your email is hosted.)
Request: Hi Paul, Can you please use our logo from the site and put it on Letterhead and a business card for our new employee Jenny Jones?
Response: I would love to help you with this but Sundog Media only does Website design, development, hosting, site and domain management. You’d be better served with a graphic design or print company.
Request: Hi Paul, Please take the photos and text from our products page and set up an e-commerce page where we can upload more products. It’ll need to let people purchase more than 1 item at a time and can use USPS shipping rates. The money should go directly to our PayPal account.
Response: Hi Lynda. We’d love to discuss setting up your e-commerce but that is a lot bigger project than an update request. Why don’t we meet/chat and put a plan together. I have time at 2:00 Thursday if you’d like to discuss what you have in mind.
Request: Hi Paul, Can you stop by the office and take a few photos of our office and staff this next week sometime? We’d like to update the photos on our website.
Response: Hi Ray. Our maintenance plans don’t include photography but we do work with several Anchorage photographers who would be more than willing to take the photos for you. You could try Kevin Smith Photography.
I hope these examples help you with ideas on how to keep your website up to date and to better understand what is available to you with our maintenance plans.
I hope this helps you better understand how to make the most of your content maintenance plans!