As of January 1st, 2014, Sundog Media will no longer be providing email services and accounts with our hosting packages. Believe it or not, it’s actually a good thing! Here’s why:
Sundog Media has been around for 17 years, and while that makes us old dogs in internet years, it doesn’t mean we can’t learn new tricks. One of the many things we’ve been learning about is the “no single point of failure” doctrine. The doctrine is actually pretty simple. If a part of any system fails, be it a business practice or a piece of software or hardware and it stops the entire system from working – that’s a “single point of failure”. Obviously those are fundamentally bad, especially in our business, so you can see why we’ve embraced the “no” part of the doctrine. To that end, over the last couple of years, we’ve separated our domains, nameservers and hosting from each other. And now it’s time for us to do that with our email services as well.
One of the other added benefits for our clients is that they’ll be able to enjoy total and complete control over their own email! No longer will they have to ask us to add or delete email accounts, add auto-responders, or worry about going over their monthly quota, etc. And the best part is, if for some unforeseen reason their website should have an interruption in service – their emails will continue to work!
Recently we sent all of our email clients this announcement with further instructions and help on what to do next. If you are one of those clients and you did not receive that message, or if you would like further information yourself, please don’t hesitate to contact us via your Basecamp account, or through our online help form.