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Anchorage Alaska Web Design Company

Sundog Media

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E-Commerce Plans

Great Plans To Fit Your Needs


Lite


2-3 update requests per year

1-2 business days response

Simple


1-2 update requests per month

1-2 business days response

Pro


5 update requests per month

1-2 business days response

Custom

Let’s Talk


5+ update requests per month or multiple sites

1-2 business days response

The Details

Enrollment Requirements

To have a E-Commerce service plan with Sundog your store will have been built by Sundog utilizing the Shopify solution.

Realistic Expectations

We truly do our best to help make your store a success but we are not e-commerce, hosting nor payment gateway specialists. Using our team means you agree not to hold Sundog liable for downtime, inaccuracy of product detail, shipping, taxes or potential loss of income. Read our E-Commerce Service Plan expectations and goals here.

What Constitutes an Update Request

An update request is a single change or list of changes you’d like made to your store submitted in one Basecamp message.

What If We Have More Requests Than Our Plan Allows?

It’s an annual service plan and your update request each month will likely differ. For instance, if you have the E-Commerce SIMPLE plan and you have three requests in a month instead of the two allotted, no worries, next month you’ll probably have just one. If it turns out you continually submit more than your plan allotment, we’ll bump you up to the next level if needed. Count on the fact that we will be flexible and fair. We really want you to keep your store up to date. Both Google and your customers love seeing fresh content! Our goal with this program is to make it very easy for you to request updates and feel confident that they will get completed in a fast, friendly and professional manner.

Turnaround Time

Requests typically have a 1-2 day turnaround. We will always respond when we receive the request. If you don’t hear from us in a timely manner, it’s unusual and reach out to us again. If we need more clarification, if it will take more time than our typical turnaround or, possibly, requires a separate bid because of the scope of the request, we will let you know.

Availability

Our goal is to give you a response within an hour of receiving your request. To achieve this we have a dedicated first responder team member on standby 9-5 M-F and we truly attempt to complete update requests within 1-2 business days.

Uninterrupted Service – Renewal

Your E-Commerce Service Plan will continue uninterrupted with a recurring invoice emailed to you just prior to the annual renewal date.  This allows us to provide uninterrupted, fast, friendly and first class service. Payment is due upon receipt of the invoice.

Refund Policy – How You Can Cancel

We hate to have any client leave but also understand people and needs change. So if you have to go, we work with you and your new service team to make the transition as smooth as possible. Once your new team has it under control and our service is no longer required, just let us know so we can settle up, pro-rating a refund or invoice through the time of your notification that you have it taken care of elsewhere.

Fair Both Ways – How We Can Cancel

The whole goal of an E-Commerce Service Plan is to give us the freedom to provide friendly, professional support and be a part of your team for years to come. Sometimes, however, we learn that we are not a match for a client’s needs, and much like we learned in kindergarten, it’s just best not to play together. If we determine we want to discontinue the service, we will give you notice, work with you to make a smooth transition to a new web team and pro-rate an invoice or refund for the months remaining once the transition is complete.

How Many Hours Do I Get?

Our E-Commerce service plan program is not based on hours of service provided. It’s based upon the number of update requests. In fact, as a rule, we don’t even track time per customer. We simply strive to provide valuable and timely service.  However, it sometimes helps to relate using hours so, our programs would roughly translate into the following: LITE = up to 3 hours per year, SIMPLE = up to 12 hours per year, PRO = up to 20 hours per year.

Do I Have To Have a E-Commerce Service Plan?

It’s your store and if you don’t need any management assistance from us then a service plan is not required.

You Get Us

A team that feels personally responsible for every website in our care.

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Small Print

Limitation of Liability; Disclaimer of Warranties:  Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before engaging in our services. Although we strive for your website’s optimal performance and security, we did not build the Shopify software and are only setting up and providing support within their solution. For this reason, we do not represent, guarantee or warrant that the functions contained in these web pages or internet website will be will be uninterrupted, error-free, free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Sundog Media LLC disclaims any liability relating thereto. We are also not responsible when our client attempts to update the website or store and damages the design or impairs the ability for the web page or store to display or function properly.  If an issue does arise, however, you can count on us to work along with you to find a good resolution.

Kudos

Alaska Mobile Veterinary Surgery
I was most impressed with how responsive the Sundog team was to our suggestions and how quickly changes were made.  When something wasn’t right, they worked diligently and very patiently to create the website we desired.  They have also continued to be responsive after the launch, providing information to help us help ourselves with regard to internet marketing.

Dr. Nelson Priddy - Alaska Mobile Veterinary Surgery

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Rivers Alaska

Starting a small business for the first time is very intimidating. Especially, if you recently retired and wanted to do something totally different. A big part of any business is getting your message out in a clear concise manner. Having the expertise of Sundog Media was the best decision I’ve made. . . .

Howard Diamond - Rivers Alaska

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NANA Management Services

Throughout the entire process of working with Sundog Media, from my first email to Joe to the launch of our new website, the Sundog team was friendly, professional and incredibly responsive. Joe worked with us on the design until it fit our vision and listened to our feedback while also providing his own expert suggestions. The entire staff worked diligently to abide by our quick deadline . . .

Megan Moore, Director of Marketing - NANA Management Services

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Kenaitze Indian Tribe

Thank you so much for all the creative energy and hard work that you put into designing our beautiful new website! Praise from staff and our customers for our new design has been unanimous. . . .

M. Scott Moon, Communications Manager - Kenaitze Indian Tribe

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Little Mouse Family

When my new book was ready for release, I needed a website that was not only spectacular and beautiful, but also accessible for visually impaired folks.  Naturally, I turned to my own team and they delivered in a big way.  Nothing compares to watching my friends with visual impairments light up as they access a site with easy navigation and full image description.  I’m so grateful to be a part of this remarkable team.

Jeni Leidenfrost, Author, Little Mouse Finds A Friend - Little Mouse Family

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OBGYN Alaska – John B. Dekeyser, MD, PC

When I decided that my practice needed a web site, I felt overwhelmed by the process. After contacting several web design companies, I chose Joe Law at Sundog Media because they were willing to guide me on every step of the process. . . .

John B. Dekeyser, MD, PC - OBGYN Alaska – John B. Dekeyser, MD, PC

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North Slope Telecom, Inc.

We are so happy that we chose Sundog as our partner for our new website.
From start to finish the team was extremely responsive, they had great customer service, and really worked with us when we had questions about the process. Jeni, in particular, did a fantastic job keeping everything in line and wrangled. I really enjoyed working with her. We are really proud of the end product and can’t wait to utilize it as a more effective tool for our business. I would recommend them to anyone looking for website design in the future. Thanks to Joe and the team for a great experience!

Whitney Robins, NSTI - North Slope Telecom, Inc.

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Delta Leasing

Sundog has been an absolute pleasure to work with. The Sundog Team was so patient yet prompt with all of the design changes. They were professional and went above and beyond to make sure we got the website we wanted. The finished product is much better than we could’ve imagined. . .

Lauren Morgan - Delta Leasing

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Kikkan Randall – Olympic Skier

I am really excited about my new website from Sundog Media! From the very beginning Joe and the Sundog team were great to work with. They got to know me and my goals for my site, and created a design and layout that really captured my personality. . . .

Kikkan Randall - Kikkan Randall – Olympic Skier

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Stone Soup Group

Stone Soup Group could not be more pleased with our end product! We had a lot of ideas, and a few different populations to reach with just one site. Sundog helped us figure out what was possible, and built tools to best meet our audience’s needs (all while making it look pretty)!   . . .

Tory Shanklin - Communications & Outreach Manager - Stone Soup Group

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