ANNUAL WEBSITE

SERVICE PLAN

After your site is launched, you want to know it is in good hands and that it’s going to stay in great shape. Our annual website service plan is designed to give you that peace of mind.

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1. MANAGED WORDPRESS HOSTING

At the heart of our Annual Website Service Plans is our quality managed hosting on a dedicated server.

UPDATE MANAGEMENT


Our team will keep your WordPress, plugins, and PHP current with safe daily updates that visually test the site before and after updates to ensure that no new errors have appeared.

STRONG SECURITY


Strong security measures ensure your website is protected from malware exploits and that your website is running at its peak performance level. In the unlikely event your site is compromised, it will be dealt with, cleaned up, and restored ASAP via our daily backups!

UPTIME MONITORING


We monitor your website every 5 minutes to make sure it’s up and running.  If something does go wrong, we are notified immediately take appropriate action quickly.

FAST LOAD SPEEDS


We take your site speed to new levels with multi-server clusters and wicked-fast hardware. With page-caching and object-caching right at the server level, you can expect your site to load super fast.

DAILY BACKUPS


That’s correct… daily backups. Your entire WordPress website, with all of its parts and pieces, is backed up safely, securely and daily! If something untoward occurs, your website can be restored easily within minutes.

EMAIL FORM TESTING


Twice a year we test our clients’ forms to verify and help ensure that one of the most critical ways your customers and clients connect with you is working properly. 

SSL ENCRYPTION


HTTPS protects the integrity and confidentiality of your users’ data. Google gives a ranking boost to secure HTTPS sites, which is something we can all use! With our auto-renewing security certificates, your site will be secure and show the padlock icon locked.

SPAM PROTECTION


We utilize the Akismet plugin (which is used by millions of WordPress sites) to stop contact form and comment spam on all our sites.

STAGING ENVIRONMENT


We can push your website to a staging environment for more robust website updates as well as for testing & approving big changes to your content before it goes live.

2. CONTENT MAINTENANCE & TECHNICAL SUPPORT

Professional Support

Every Website Service Plan includes, at minimum, a complimentary LITE Website Content Maintenance & Technical Support Plan (2-3 updates per year) which can be upgraded to a more robust plan that matches your needs.

We really want you to keep your website up-to-date. In fact, your customers love seeing fresh content as much as Google does! Of course, it’s easy to make your own updates with WordPress, but many of our clients prefer to let us do the heavy lifting and take care of it, freeing up time for other tasks on their plate.

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WAY MORE INCLUDED

1. GOOGLE ANALYTICS


Your site will be setup with Google Analytics – You will have access to hacker-free, customized analytics reports, that will place the most relevant and enlightening metrics at your fingertips. These reports are designed to present key information on overall traffic counts, geographic location, goal completions, social media and keyword success. The reports are designed to help you navigate your data in the most purposeful way.

2. DOMAIN MANAGEMENT


Our Domain Gold Program is for clients who realize domain management is a very important part of their web presence and recognize the value of having a company with an experienced web team help with all aspects of their domain(s) – monitoring, managing, maintenance and on-time renewal. A Sundog Service Plan includes this optional service for one domain name.  
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3. BASECAMP COLLABORATION


Basecamp is our online project management tool that allows you to check the status of your project(s), view your proofs, contact our team, see past service requests and inter-team contacts, manage Milestones and Tasks and so much more. Basecamp is truly at the heart of how we work with our clients and gives you knowledge, control, and accountability with your project and our team. It’s simple to use and we know it will help make your project a success.
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4. SECURE DATA


We keep all the secure data entrusted to us within our secure database solution by Airtable.

5. LOCAL ACCESS


The majority of our team is right here in Alaska and glad to sit down with you in person, at your office, or even better – at one of our favorite Kaladi’s coffee spots.

6. OUR TEAM


Having been at this since 1996, we have a learned a lot and are ready to use that experience to serve you. Our team feels personally responsible for every website in our care. Like babysitters and the children they watch over, we take the time to nurture, support and keep them out of harm’s way!

Uninterrupted Service – Renewal

Once enrolled in an annual website service plan, your service will remain uninterrupted with a recurring invoice emailed to you just prior to your plan’s renewal date. You will continue to receive uninterrupted, fast, friendly, and first class service.

Refund Policy – How You Can Cancel

Annual website service plans have a minimum commitment of six months. We, of course, will do our best to provide you with such amazing value you’ll never want to leave! But, if you do wish to leave Sundog for any reason, we will help all we can to make the transition to your new service provider as smooth as possible, and we will miss you! If you cancel any time in the first six months of your annual contract, we will refund 50% of your annual fee. If you terminate our services during the second half of your contract year, then upon request we’ll send your refund prorated for the months/service remaining in your paid annual plan.

Fair Both Ways – How We Can Cancel

The entire goal of this program is to give us the freedom to provide friendly, professional support and to be a part of your team for years to come. Sometimes, however, we learn we are not a match for a client. Much like we learned in kindergarten, it’s just best not to play together. If we determine we aren’t a match for any reason, we will give you notice, work with your new team to make a smooth transition, and send a prorated refund for the months remaining in your website service plan.