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Anchorage Alaska Web Design Company

Sundog Media

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Content Maintenance

Great Plans To Fit Your Needs


Lite


2-3 update requests per year

1-2 business days response

Simple


1-2 update requests per month

1-2 business days response

Pro


5 update requests per month

1-2 business days response

Custom

Let’s Talk


5+ update requests per month

Multiple websites

1-2 business days response

The Details

Enrollment Requirements

To have a website content maintenance plan with Sundog, your website must be hosted with us. All our clients have an annual website service plan with Sundog provided services which, at minimum, include hosting and the LITE website content maintenance.

What Constitutes an Update Request

We really want you to keep your website up to date. In fact, Google loves seeing fresh content and so do your customers! Our goal with this program is to make it very easy for you to request updates and know that they will get done in a fast, friendly and professional manner. To be clear, an update request is a list of content changes you’d like made to your website that you submit all at once.  Learn More

What If We Have More Requests Than Our Plan Allows?

If, for instance, you are on the SIMPLE plan and you have three requests in a month instead of the two allotted, no worries, it’s an annual service plan and you’ll probably request one less in other months of the year. If it turns out your needs are continually more than your plan, we’ll bump you up to the next level as needed. Count on the fact that we will be flexible and fair.

Turnaround Time

Requests typically have a 1-2 day turnaround. When we receive the request, we will let you know if: we need more clarification, it will take more time than our typical turnaround or, possibly, a separate bid is required because of the scope of the request.

Payment Types

We accept checks, bank transfers and all major credit cards. We invoice electronically through Quickbooks to your email and are a small business so we prefer a check or ACH payment if your processing system allows it.

Availability

Our goal is to respond within an hour of receiving your update request. To achieve this we have a dedicated customer support team member on standby 9-5 M-F and we truly attempt to complete update requests within 1-2 business days.

Uninterrupted Service – Renewal

Once you have an annual service plan with content maintenance, your service will continue uninterrupted with a recurring invoice emailed to you just prior to the annual renewal date.  This allows us to provide uninterrupted, fast, friendly and first class service.

Refund Policy – How You Can Cancel

We hate to have any client leave but we understand people and needs change so if you have to go, we work with you and your new web team to make the transition as smooth as possible. Once our service is no longer required, you just let us know your site is resolving on new name servers, we’ll verify this and then turn off the Sundog Services once https://intodns.com shows where your site is resolving. If requested, a refund will be mailed to your accounting department, prorated for any service remaining once the Sundog Services are turned off.

Fair Both Ways – How We Can Cancel

The whole goal of an Annual Website Service Plan is to give us the freedom to provide friendly, professional support and be a part of your team for years to come. Sometimes, however, we learn that we are not a match for a client’s needs, and much like we learned in kindergarten, it’s just best not to play together. If we determine we want to cancel, we will give you notice, work with you to make a smooth transition to a new web team. Once the transition is complete, if requested a prorated refund will be mailed to your accounting.

For a Single Website

The above LITE, SIMPLE, and PRO website content maintenance plans are typically meant for single websites. But if we host more than one website for you or you have a network of sites within a WordPress Multisite, we take it into consideration and establish a fair price bundling them in an annual service plan when it fits your needs; a CUSTOM plan.

How Many Hours Do I Get?

Our Website Content Maintenance program is not based on hours of service provided. It’s based upon the number of update requests.  In fact, as a rule, we don’t even track time per customer. We simply strive to provide valuable and timely service.  However, it sometimes helps to relate using hours so, our programs would roughly translate into the following: LITE = up to 3 hours per year, SIMPLE = up to 12 hours per year, PRO = up to 20 hours per year.

Do I Have To Have a Website Content Maintenance Plan?

All Sundog clients are enrolled in an annual website service plan that includes, at minimum, a complimentary LITE content maintenance plan.

You Get Us

A team that feels personally responsible for every website in our care.

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Small Print

Limitation of Liability; Disclaimer of Warranties:  Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before engaging in our services. Although we strive for your website’s optimal performance and security, we did not build the WordPress software or plugins used on the website and are only resellers of the hosting platform it runs on. For this reason, we do not represent, guarantee or warrant that the functions contained in these web pages or internet website will be will be uninterrupted, error-free, free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Sundog Media LLC disclaims any liability relating thereto. We are also not responsible when our client attempts to update the website and damages the design or impairs the ability for the web pages to display or function properly.  If an issue does arise, however, you can count on us to work along with you to find a good resolution.

Kudos

Vellum, LLC

We wanted a website that distinguished ourselves from other law firms, a website that was more than a mere online brochure, and one that was built on a new platform called Jekyll. Joe Law and his team at Sundog Media delivered exactly what we wanted within our budget. You can’t get any better than that. Thanks Sundog for your great work.

Andrew C. Mitton - Vellum, LLC

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Reliable Appliance

Working with Sundog was a wonderful experience. After years of wanting to update our companies website but never having the time Sundog Media took the weight off our shoulders and created a website that is better than we imagined. . . .

Logan M. Rounds, General Manager - Reliable Appliance

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Alaska Goaltending Academy

After nearly a year of owning a domain but never finding the time to actually build content, we decided to reach out to Sundog Media for help and it was the best decision we ever made. Joe and his team were so helpful and gave us incredible ideas on how our website can make our business more efficient and user-friendly. I strongly recommend Sundog Media to anyone looking to have a professional website built for them at a reasonable cost.

Steve Thompson - Alaska Goaltending Academy

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Alaska Mobile Veterinary Surgery
I was most impressed with how responsive the Sundog team was to our suggestions and how quickly changes were made.  When something wasn’t right, they worked diligently and very patiently to create the website we desired.  They have also continued to be responsive after the launch, providing information to help us help ourselves with regard to internet marketing.

Dr. Nelson Priddy - Alaska Mobile Veterinary Surgery

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Stone Soup Group

Stone Soup Group could not be more pleased with our end product! We had a lot of ideas, and a few different populations to reach with just one site. Sundog helped us figure out what was possible, and built tools to best meet our audience’s needs (all while making it look pretty)!   . . .

Tory Shanklin - Communications & Outreach Manager - Stone Soup Group

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When I launched my company at the start of 2022 there was much to do. I knew I needed a quality website but didn’t have the slightest idea where to begin. I selected the team at Sundog Media to guide me through the process and they were exceptional every step of the way. I approached the design process with only a general idea of how I needed the site to look, but the team at Sundog read between the lines and created a solution that met my expectations exactly. The design process was quick and efficient (a blessing with all the other tasks on my plate), and the final result was perfect. A business colleague just messaged me… “Your website is fantastic. Clear, well laid-out and easy to read… A+++!”

Kael Ladegard, President - Aligned AK

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Kenaitze Indian Tribe

Thank you so much for all the creative energy and hard work that you put into designing our beautiful new website! Praise from staff and our customers for our new design has been unanimous. . . .

M. Scott Moon, Communications Manager - Kenaitze Indian Tribe

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Kikkan Randall – Olympic Skier

I am really excited about my new website from Sundog Media! From the very beginning Joe and the Sundog team were great to work with. They got to know me and my goals for my site, and created a design and layout that really captured my personality. . . .

Kikkan Randall - Kikkan Randall – Olympic Skier

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Little Mouse Family

When my new book was ready for release, I needed a website that was not only spectacular and beautiful, but also accessible for visually impaired folks.  Naturally, I turned to my own team and they delivered in a big way.  Nothing compares to watching my friends with visual impairments light up as they access a site with easy navigation and full image description.  I’m so grateful to be a part of this remarkable team.

Jeni Leidenfrost, Author, Little Mouse Finds A Friend - Little Mouse Family

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Delta Leasing

Sundog has been an absolute pleasure to work with. The Sundog Team was so patient yet prompt with all of the design changes. They were professional and went above and beyond to make sure we got the website we wanted. The finished product is much better than we could’ve imagined. . .

Lauren Morgan - Delta Leasing

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