Great Plans To Fit Your Needs
The Details
Enrollment Requirements
To qualify for a content maintenance plan you must have an annual service plan with Sundog that includes hosting.
What Constitutes an Update Request
We really want you to keep your website up to date. In fact, Google loves seeing fresh content and so do your customers! Our goal with this program is to make it very easy for you to request updates and know that they will get done in a fast, friendly and professional manner. To be clear, an update request is a list of content changes you’d like made to your website that you submit all at once. Learn More
What If We Have More Requests Than Our Plan Allows?
If, for instance, you are on the SIMPLE plan and you have three requests in a month instead of the two allotted, no worries, just request one less the next month. If it turns out you need to jump to the next plan or a custom plan then we can assess that as needed, but count on the fact that we will be flexible and fair.
Turnaround Times
Requests typically take a 1-2 day turnaround. We will let you know if we need more clarification, if it will take more time than our typical turnaround or, possibly, if it would require a separate bid because of the scope of the request.
Payment Types
We accept all major credit cards and prefer you use the Intuit Pay Now link when you receive the email invoice.
Availability
Our goal is to respond within an hour and we have a dedicated first responder team member on standby 9-5 M-F.
Uninterrupted Service – Renewal
Once enrolled in our content maintenance program (that is part of your annual service plan), your service will remain uninterrupted with a recurring invoice emailed to you just prior to your service plan’s renewal. You will continue to receive uninterrupted, fast, friendly and first class service.
Refund Policy – How You Can Cancel
If you wish to discontinue your annual service plan, just let us know and you will receive a refund pro-rated for the months remaining from time of notification.
Fair Both Ways – How We Can Cancel
The whole goal of this program is to give us the freedom to provide friendly, professional support and be a part of your team for years to come. Sometimes however, we learn that we are not a match for a customer, and much like we learned in kindergarten, it’s just best not to play together. If we determine we want to cancel, we will give you notice and send a refund pro-rated for the months remaining in your service plan and work with you to make a smooth transition to a new team.
For a Single Website
The above LITE, SIMPLE, and PRO content maintenance plans are typically meant for single websites. If you have more than one website or a network of sites within a WordPress Multisite, let’s chat and establish a fair price for the bundle for your maintenance plan – this would be a CUSTOM plan.
How Many Hours Do I Get?
This program is not based on hours of service provided but upon the number of update requests. In fact, as a rule we don’t even track time. We simply strive to provide value. However, if it helps you by relating to hours, our programs would roughly translate into the following: LITE = up to 3 hours per year, SIMPLE = up to 12 hours per year, PRO = up to 20 hours per year.
Do I Have To Have a Content Maintenance Plan?
All Sundog customers are enrolled in an annual service plan that includes at minimum a LITE content maintenance plan.
You Get Us
A team that feels personally responsible for every website in our care.
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Small Print
Limitation of Liability; Disclaimer of Warranties: Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before engaging in our services. Although we strive for your website’s optimal performance and security, we did not build the WordPress software or plugins used on the website, and are only resellers of the hosting platform it runs on. For this reason, Sundog Media does not represent, guarantee or warrant that the functions contained in these webpages or internet website will be will be uninterrupted, error-free, free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Sundog Media disclaims any liability relating thereto. Sundog is also not responsible when our customers attempt to update the website and damages the design or impairs the ability for the web pages to display or function properly. If an issue does arise however you can count on Sundog to work along with you to find a good resolution.
