Great Plans To Fit Your Needs
The Details
Enrollment Requirements
To have a website content maintenance plan with Sundog, your website must be hosted with us. All our clients have an annual website service plan with Sundog provided services which, at minimum, include hosting and the LITE website content maintenance.
What Constitutes an Update Request
We really want you to keep your website up to date. In fact, Google loves seeing fresh content and so do your customers! Our goal with this program is to make it very easy for you to request updates and know that they will get done in a fast, friendly and professional manner. To be clear, an update request is a list of content changes you’d like made to your website that you submit all at once. Learn More
What If We Have More Requests Than Our Plan Allows?
If, for instance, you are on the SIMPLE plan and you have three requests in a month instead of the two allotted, no worries, it’s an annual service plan and you’ll probably request one less in other months of the year. If it turns out your needs are continually more than your plan, we’ll bump you up to the next level as needed. Count on the fact that we will be flexible and fair.
Turnaround Time
Requests typically have a 1-2 day turnaround. When we receive the request, we will let you know if: we need more clarification, it will take more time than our typical turnaround or, possibly, a separate bid is required because of the scope of the request.
Payment Types
We accept checks, bank transfers and all major credit cards. We invoice electronically through Quickbooks to your email and are a small business so we prefer a check or ACH payment if your processing system allows it.
Availability
Our goal is to respond within an hour of receiving your update request. To achieve this we have a dedicated customer support team member on standby 9-5 M-F and we truly attempt to complete update requests within 1-2 business days.
Uninterrupted Service – Renewal
Once you have an annual service plan with content maintenance, your service will continue uninterrupted with a recurring invoice emailed to you just prior to the annual renewal date. This allows us to provide uninterrupted, fast, friendly and first class service.
Refund Policy – How You Can Cancel
We hate to have any client leave but we understand people and needs change so if you have to go, we work with you and your new web team to make the transition as smooth as possible. Once our service is no longer required, you just let us know your site is resolving on new name servers, we’ll verify this and then turn off the Sundog Services once https://intodns.com shows where your site is resolving. If requested, a refund will be mailed to your accounting department, prorated for any service remaining once the Sundog Services are turned off.
Fair Both Ways – How We Can Cancel
The whole goal of an Annual Website Service Plan is to give us the freedom to provide friendly, professional support and be a part of your team for years to come. Sometimes, however, we learn that we are not a match for a client’s needs, and much like we learned in kindergarten, it’s just best not to play together. If we determine we want to cancel, we will give you notice, work with you to make a smooth transition to a new web team. Once the transition is complete, if requested a prorated refund will be mailed to your accounting.
For a Single Website
The above LITE, SIMPLE, and PRO website content maintenance plans are typically meant for single websites. But if we host more than one website for you or you have a network of sites within a WordPress Multisite, we take it into consideration and establish a fair price bundling them in an annual service plan when it fits your needs; a CUSTOM plan.
How Many Hours Do I Get?
Our Website Content Maintenance program is not based on hours of service provided. It’s based upon the number of update requests. In fact, as a rule, we don’t even track time per customer. We simply strive to provide valuable and timely service. However, it sometimes helps to relate using hours so, our programs would roughly translate into the following: LITE = up to 3 hours per year, SIMPLE = up to 12 hours per year, PRO = up to 20 hours per year.
Do I Have To Have a Website Content Maintenance Plan?
All Sundog clients are enrolled in an annual website service plan that includes, at minimum, a complimentary LITE content maintenance plan.
You Get Us
A team that feels personally responsible for every website in our care.
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Small Print
Limitation of Liability; Disclaimer of Warranties: Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before engaging in our services. Although we strive for your website’s optimal performance and security, we did not build the WordPress software or plugins used on the website and are only resellers of the hosting platform it runs on. For this reason, we do not represent, guarantee or warrant that the functions contained in these web pages or internet website will be will be uninterrupted, error-free, free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Sundog Media LLC disclaims any liability relating thereto. We are also not responsible when our client attempts to update the website and damages the design or impairs the ability for the web pages to display or function properly. If an issue does arise, however, you can count on us to work along with you to find a good resolution.
