At Sundog we take an integrated approach to managing your website. After your site is launched you want to know that it is in good hands and going to stay in great shape. Our service plan is designed to give you that peace of mind and a quality management experience.
Below is a detailed overview of the services and features that come with a Sundog Service Plan
1. MANAGED WORDPRESS HOSTING
At the heart of our Sundog Service Plan is our managed WordPress hosting featuring:
• Version Management
Our team will not only keep your WordPress & plugin versions current, we will also help you choose plugins that best suit your needs.
• Strong Security
Strong security measures ensure your website is protected from malware exploits and that your website is running at its peak performance level. In the unlikely event that your site is compromised, it will be dealt with, cleaned up and restored ASAP!
• Uptime Monitoring
We use the latest website monitoring and performance software to keep a close eye on all of our managed websites. If something does go wrong, we know about it and can take appropriate action quickly.
• Fast Download Speeds
We take your site speed to new levels with multi-server clusters and wicked-fast hardware. With page-caching, database-caching, and object-caching right at the server level you can expect your site to load fast.
• Daily Backups
That’s correct… daily backups. Your entire WordPress website, with all of its parts and pieces, is backed up safely, securely and daily! If something untoward occurs, your website will be restored quickly and easily.
• Email Form Testing
If your website utilizes email forms, 3 times a year we test them and let you know we’ve done so. This helps ensure that one of the most critical ways in which your customers and clients connect with you is working properly. Click here for an article on regarding the care and feeding of Email Forms.
• SSL Encryption
The use of HTTPS is becoming more important as it protects the integrity and confidentiality of your users’ data. Google has even published that they will now give a ranking boost to secure HTTPS sites; something we could all use! Your new site will have a security certificate and show the key icon locked and secure. Note: As of 2016 we have added this feature. If you would like to add SSL Security Encryption, let us know.
More About Our Managed WordPress Hosting – https://www.sundogmedia.com/services/managed-wordpress-hosting/
2. LITE CONTENT MAINTENANCE PLAN
A Sundog Service Plan includes a LITE Website Content Maintenance Plan (2-3 updates per year) and you can upgrade to a more robust plan that fits your needs if you need more. See available plans at https://www.sundogmedia.com/services/content-maintenance-plans/ We really want you to keep your website up to date, and, in fact, Google loves seeing fresh content as do your customers! Of course it is easy with WordPress to make your own updates but many of our customers prefer to let us do the heavy lifting and take care of it for them.
Your site will be setup with Google Analytics – http://www.google.com/analytics. You will have access to hacker free customized analytics reports, placing the most relevant and enlightening metrics at your fingertips. These reports are designed to present key information on overall traffic counts, geographic location, goal completions, social media and keyword success. The reports are designed to help you navigate your data in the most purposeful way.
4. DOMAIN MANAGEMENT
Our Domain Gold Program is for customers who realize domain management is a very important part of their web presence and recognize the value of having a company with an experienced web team help with all aspects of their domain(s) – monitoring, managing, maintenance and on time renewal. A Sundog Service Plan includes this optional service for one domain name. Learn More – https://www.sundogmedia.com/services/domain-management/
5. BASECAMP – ONLINE COLLABORATION
Basecamp is our online project management tool that allows you to check the status of your project(s), view your proofs, contact our team, see past service requests and inter-team contacts, manage Milestones and To-Do’s and so much more. Basecamp is truly at the heart of how we work with our customers and gives you knowledge, control and accountability with your project and our team. It is simple to use and we know it will help make your project a success. Learn More: https://www.sundogmedia.com/about/basecamp/
6. SECURE DATA
We keep all the secure data that you entrust with us within our secure database solution by Intuit’s QuickBase.
Having been at this since 1996, we have a learned a lot and want to use that experience to serve you. Our team feels personally responsible for every website in our care. Like babysitters and the children they watch over, we take the time to nurture, support and keep them out of harm’s way!
Uninterrupted Service – Renewal
Once enrolled in a service plan, your service will remain uninterrupted with a recurring invoice emailed to you just prior to your service plan’s renewal. You will continue to receive uninterrupted, fast, friendly and first class service.
Refund Policy – How You Can Cancel
If you wish to discontinue your annual service plan, just let us know and you will receive a refund pro-rated for the months remaining from time of notification.
Fair Both Ways – How We Can Cancel
The whole goal of this program is to give us the freedom to provide friendly, professional support and be a part of your team for years to come. Sometimes however, we learn that we are not a match for a customer, and much like we learned in kindergarten, it’s just best not to play together. If we determine we want to cancel, we will give you notice and send a refund pro-rated for the months remaining in your service plan and work with you to make a smooth transition to a new team.